Customer service

Exchanges and Returns

Returns

At Travelhawk, we want you to feel confident when placing an order. That is why you benefit from 30-day free returns.

Register a return

Would you like to return an item? You can easily register your return via our returns portal:

https://www.clicktoreturn.com/97c9d89d5373141a5a3260623a2daad9

Follow the steps in the portal and receive the necessary return instructions immediately.

Free returns within 30 days

  • You can return your order for free up to 30 days after receipt.
  • Items must be returned unused, undamaged, and, if possible, in their original packaging.
  • Include all supplied accessories and parts in the return shipment.

Processing your return

As soon as we have received your return shipment, we will carefully inspect it. After approval, the purchase amount will be refunded via the same payment method used to place the order.

We typically process refunds within 5 business days after receiving the return shipment.

Questions?

Do you have questions about returning your order? Please feel free to contact our customer service via info@travelhawk.nl. We are happy to help you.