Customer service

Refund Policy

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. If the product is in good condition, you will be credited the full order amount. Only the return shipping costs from your home to the webshop are at your own expense. These costs are approximately 5,- per package; please consult your carrier's website for exact rates. If you exercise your right of withdrawal, the product must be returned to the trader with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at donkersstuff@gmail.com. We will then refund the order amount due within 14 days of notification of your return, provided that the product has already been received back in good order.